Accessibility statement

ReachOut Content Team
Published 24 November 2023

ReachOut’s websites are currently being developed to be usable by all people.

ReachOut is committed to meeting accessibility standards, and provides dedicated staff training in this area. Every new technology decision will be made with an eye towards accessibility.

ReachOut’s Parents website is conformant with W3C’s WCAG 2.1 level A standards and partially conformant to W3C’s WCAG 2.1 level AA

Difficulty accessing our site

Providing our information to all users, including those with a disability, is important to us. If anything on this site is inaccessible to you, or you are experiencing problems accessing content for any reason, please contact us.

Exceptions

YouTube

ReachOut may embed or link out to videos on YouTube. These videos may not be accessible as they do not support extended audio descriptions.

Forums

While the primary functions and most content on our forums are accessible, we acknowledge that there are some features like advanced formatting for posts which aren’t accessible to all users. These issues stem from constraints in the 3rd-party platform which provides our forums. This content cannot be migrated and is a valuable resource of information and should also not be discarded. The forums platform is provided by a 3rd-party vendor and ReachOut are working with this vendor to update this platform to be more accessible. This also applies to where sites/properties where the forums are integrated.

Parents One-on-One Support

We are aware that our Parents One-on-One Support app located at ReachOut Parents - One-on-One Support has Accessibility issues, especially when using Microsoft Internet Explorer 11. We recommend that you download the Microsoft Edge Web Browser if there are issues with accessibility. An updated One-on-One Support app with level AA accessibility is projected to be delivered in Q3 2022.

PDFs

Some PDF files may exist on the site that may not be able to be presented in HTML or text. We recommend that you download the latest version of Adobe Acrobat Reader DC . This free software contains many capabilities specifically designed to make it easier for people with disabilities to read PDF files, regardless of whether the files were optimised for accessibility.

GIFs

ReachOut uses animated GIFS in articles, and our forums allow users to embed animated GIFs to their posts from GIPHY which are not accessible.

High-Contrast mode

When in high-contrast mode some elements may not have a discernible hover state. In standard contrast mode, elements would have a border on the edge. This causes challenges with mouse navigation. There is no way for ReachOut to determine if a user is browsing in high-contrast mode.

There is discussion amongst the WCAG community about the best way to address this challenge. ReachOut are currently following the community discussion around high-contrast mode and will wait for any updates that clarify the situation so that action can be taken.

Keyboard Navigation on Safari

Unlike other browsers, Safari for macOS doesn't allow keyboard navigation by default. There are instructions available on how to enable full keyboard navigation for MacOS Safari.

This statement was last updated in October 2021.

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        We acknowledge the traditional owners of Country throughout Australia. We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present. We recognise connection to Country as integral to health and wellbeing.

        We acknowledge people with lived experience of mental ill-health and recovery and the experience of people who have been carers, families, or supporters.

        ReachOut values diversity. We are committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.

              Aboriginal flagTorres Strait islander flagRainbow flagAustralian flag

              We acknowledge the traditional owners of Country throughout Australia. We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present. We recognise connection to Country as integral to health and wellbeing.

              We acknowledge people with lived experience of mental ill-health and recovery and the experience of people who have been carers, families, or supporters.

              ReachOut values diversity. We are committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.

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