Terms and conditions

By ReachOut Content Team
Published 24 November 2023

ReachOut Parents Member Terms & Conditions

  1. Before registering as a member of the ReachOut Parents website at https://parents.au.reachout.com (“Site”), ReachOut Parents One-on-One Support at https://parents.au.reachout.com/one-on-one-support (“Coaching”), or posting on the Site or ReachOut Parents social media profiles (including on Facebook, Twitter, YouTube or MySpace) (“Social Media Profiles”) you must agree to these member terms and conditions ("Member Terms"). These Member Terms are designed to ensure that your use of the Site, Coaching or Social Media Profiles (collectively known as the ‘Services’), does not break any laws. The Services  are operated by ReachOut Australia and any reference to ReachOut Parents includes ReachOut Australia

  2. You must not disclose your user name or password to any person. You must take all reasonable steps to keep your user name and password secure so that it is not copied or used by any person. You must immediately contact us if you become aware that another person has used your user name or password. Upon receipt of notification of use by another person, ReachOut Parents will deactivate your user name and password, and you will be required to create a new user name and password

  3. When utilising the Services (other than Coaching - see Special Conditions below), you must not disclose any private information about yourself or another person, or solicit this information from another person.

  4. If, contrary to clause 3, you disclose private information about yourself or another individual when utilising the Services, you will remain responsible for use of this information by third parties whether permitted or not, and shall indemnify ReachOut Parents (and its directors, employees and agents), for and against any loss (including any direct or indirect loss, damage, liability, compensation, fine, penalty, charge, cost or expense (as well as reasonable legal costs or expenses)) arising as a result of, or in connection with such disclosure, solicitation or use.

  5. You must not submit, post or upload any material when using the Services which:

  6. is inappropriate, offensive or contrary to any applicable laws or standards. This includes, without limitation, material which:

  7. is obscene or indecent, depicts violence, sexual activity or pornography; or contains instructions in crime or drug use; or

  8. defames, harasses, menaces, threatens, abuses, offends or embarrasses any person;

  9. infringes the copyright, moral rights, confidentiality rights or intellectual property rights of any person, for example, by reproducing songs, poems, articles, logos, trade marks, pictures, photos, music or other material that is not owned by you (or which you do not have a licence to reproduce on the site);

  10. infringes any of our rights or the rights of any third person including privacy rights;

  11. breaches any laws, regulations, standards or codes as enacted, modified or updated from time to time;

  12. impersonates any person or suggests a connection to a group or organisation which is misleading;

  13. advocates the use of force or violence towards any person;

  14. encourages, endorses, approves or recommends the performance of dangerous or illegal acts including suicide or self harm; or

  15. contains a virus or other code that has harmful or destructive properties.

  16. If you believe that material in which you own copyright has been submitted, posted or uploaded to our Services without your permission, you should send us a written notice containing the following information ("Take Down Notice"):

  17. identification of the work(s) protected by copyright which is claimed to have been infringed (the original material);

  18. identification of the material(s) that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow us to locate the material(s) (the copied material);

  19. your contact information including your name, address, telephone number, email address and the username of your account (if available);

  20. a statement that you believe in good faith that use of the material(s) in the manner complained of is not authorised by the copyright owner, its agent, or the law;

  21. a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorised to act on behalf of the owner of an exclusive right that is allegedly infringed; and

  22. your signature or the signature of a person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed (physical or electronic).

  23. If you realise after submitting a Take Down Notice, that you have misidentified the material the subject of the Take Down Notice or you otherwise change your mind about your complaint, you should notify us in writing with a retraction containing the following information:

  24. a statement of retraction (such as "I hereby retract my claim of copyright infringement");

  25. identification of the material that was the subject of the Take Down Notice;

  26. your signature or the signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed (physical or electronic)

  27. Please send Take Down Notices, Counter Notices and Retractions to:

  28. Copyright Complaints ReachOut Australia Level 2, 35 Saunders St, Pyrmont NSW 2009 Australia or by contacting us.

  29. ReachOut Parents may in its discretion access, monitor and review content or material which you submit to our Services. You grant ReachOut Parents a perpetual royalty free, non-exclusive, irrevocable, world wide licence (with a right to sub-license to our authorized nominees) to use, modify, copy, distribute, transmit, reproduce, publish, display and broadcast that material which you have submitted or posted on the Services including in any promotional or communication activities of ReachOut Parents conducted in Australia or overseas.

  30. ReachOut Parents may, at any time, without notice to you, remove or refuse to post files, content or other material which it considers in its discretion to be in breach of clauses 3 and 5 of these Member Terms or any other terms and conditions or guidelines displayed on the Services, or which otherwise interferes with the technical operations of the ReachOut Parents network.

  31. ReachOut Parents may also terminate your membership and/or suspend your access to the member sections of the Services if you breach these Member Terms or any other terms and conditions or guidelines displayed on the Services.

  32. You are solely responsible for any content or material which you post or upload on the Services, or which is posted by another person using your user name or password. ReachOut Parents excludes all liability (to the extent permitted by law) for any loss, damage or expenses suffered by you or claims made against you arising from content or material which you post or upload on the Services, or which is posted by another person (whether using your user name or password or otherwise).

  33. ReachOut Parents will take reasonable steps to ensure the security and confidentiality of material which you post or upload onto the Services. However, we cannot guarantee against any loss, damage, alteration or misuse of the content or material, and will not be responsible for any harm that you or any other person may suffer in connection with any loss, damage, alteration or misuse of material posted or uploaded onto the Services.

  34. By submitting content or materials to the Services, you consent to ReachOut Parents exercising all rights in respect of such content or materials as set out in these Member Terms or any other terms and conditions or guidelines displayed on the Services even if the exercise of such rights would, but for this consent, infringe any moral rights that you may have in such content or materials.

  35. These Member Terms, your use of the Services and any disputes between you and ReachOut Parents will be governed by and construed in accordance with the laws of the State of New South Wales. You are solely responsible for ensuring that your use of the Services is not prohibited and complies with your local laws.

  36. We may vary any of these Member Terms at any time by placing a notice on the Services advising that these Member Terms have changed. You will be deemed to have accepted and agreed to the revised Member Terms if you continue to use any member section of the Services after notice of the revised Member Terms has been placed on the site.

  37. By ticking the "I agree to ReachOut Parents's Terms & Conditions and Privacy Policy" box, you agree to be bound by these Member Terms, as well as any other terms and conditions or guidelines displayed on the Services. If there is any inconsistency between these Member Terms and any other terms and conditions or guidelines on the Services, these Member Terms prevail to the extent of the inconsistency.

  38. By ticking the "I agree to ReachOut Parents's Terms & Conditions and Privacy Policy" box, you also acknowledge that ReachOut Parents is a peer support community and not a professional counseling service. Comments of ReachOut Parents staff or volunteers are not intended to be suitable for professional medical advice, diagnosis or treatment.

Coaching Specific Terms

  1. As a user of Coaching, you have a right to:

    1. receive accurate information about your rights when you first contact us

    2. be in a safe and supportive environment

    3. be treated with respect, consideration and dignity at all times regardless of age, culture, sexual preference, religion or disability

    4. be given information that is easy to understand

    5. be given information about program eligibility and how the service plans to work with you

    6. agree or decline to participate in any research and evaluation of our services

    7. access information held on your file, in accordance with our Privacy Policy

    8. have any feedback you provide about our services, or any formal complaint you make, be acknowledged, investigated and dealt with fairly, and be informed of what happens as a result, without this affecting your access to future services.

  2. As a user of Coaching, you have a responsibility to:

    1. share relevant information with your coach to enable them to provide you with the service you have requested

    2. take active steps to understand your own needs and those of your teenager

    3. participate in the development of your session plans, and provide us with feedback on your progress

    4. honour agreements you make with us, and reschedule your sessions as early as possible if you are unable to keep an appointment

    5. provide us with up-to-date contact details

    6. let us know of any difficulties you have with our service, so that we can improve it

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        ReachOut values diversity. We are committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.

              Aboriginal flagTorres Strait islander flagRainbow flagAustralian flag

              We acknowledge the traditional owners of Country throughout Australia. We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present. We recognise connection to Country as integral to health and wellbeing.

              We acknowledge people with lived experience of mental ill-health and recovery and the experience of people who have been carers, families, or supporters.

              ReachOut values diversity. We are committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.

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