Words you need to know - Wellbeing

a woman sitting at a table talking to a young teenager

Getting help and support can be hard enough without having to know the definitions of all the new words you encounter. We've put together this list so that you can understand what things mean and be on your way to support faster and easier.


  • Drop-in centre/service: A place where people who know all about things like employment, legal, health and general welfare can be visited without an appointment.

  • Online forums: These are communities on the internet where members can chat to each other, usually anonymously. ReachOut Parents have a forum where you can connect with others here and there’s also a forum for your teenager here.

  • Support group: A group of people with common experiences or concerns who come together to support, comfort and encourage each other.

  • Youth centre: A place that puts on activities and support for young people (usually up to 25).


  • Coach: A professional who helps plan and achieve your goals. ReachOut Parents have a free coaching program, learn more here.

  • Social worker: A professional who provides support to improve your wellbeing including addressing disadvantage. You’ll find social workers in a variety of roles like casework, counselling, and community work.